Refer with confidence
For support coordinators, plan managers, insurers, case managers and hospital discharge teams. You need a provider who turns up, communicates and doesn’t create rework. That’s the job we hold ourselves to.
- Registered NDIS provider — 4-GWVHCEY
- Same support worker every visit
- Agency-managed, plan-managed and self-managed participants
Fewer 4pm Friday phone calls
When a provider doesn’t show, the call comes to you. We build our service around making sure it doesn’t.
Same worker, every visit
A named support worker starts, and the same person keeps coming. Participants and families don’t have to repeat their story.
Straight answers on capacity
If we can’t staff a suburb, a time or a level of need, we tell you on the first call — not after you’ve told the family.
Updates before you have to chase
We keep you and the family informed about changes, so you hear it from us first.
Invoices that match the service agreement
Clean, accurate invoicing that lines up with what was agreed — so claims go through without back-and-forth, and a family you refer to us doesn’t come back to you with a billing problem.
Clear service agreements
Supports, hours and rates written down and agreed before we start.
Invoices you can process
Line items that match the agreement, with the details you need to claim.
A name you can pass on
When families ask you for a provider, we aim to be the one that doesn’t come back at you.
Support at home during recovery
For CTP, workers compensation and other claims where a claimant needs help at home. Talk to us about the support your claimant needs — we’ll tell you straight away whether we can staff it.
How we work with insurers
- Nothing starts until we hold written approval.
- Rates are agreed before the first visit.
- The same support worker attends each visit.
- Progress notes go to the case manager at the frequency you set, separate from invoices.
- Invoices carry the claim number, approval number and service details.
Where we work
Greater Sydney, strongest across Colebee, Blacktown, Rouse Hill, Kellyville, Riverstone and Windsor. If a request comes in that we can’t staff, we’ll say so plainly.
See all locations →A safe return home
When a patient is ready to go home but needs support to stay there, we can help plan the first weeks with them and their family.
Support at home under their plan
Daily living, personal care and community access from a registered NDIS provider.
NDIS services →CHSP domestic assistance
For Northern Sydney and the Southern Highlands, with a My Aged Care referral.
Aged care →Private nursing and help at home
Booked privately when funding isn’t in place yet. Private nursing from $120 an hour (+GST).
Prices →Make a referral
A short phone call is usually fastest. We’ll ask a few questions, confirm whether we can help, and agree next steps.
Registration 4-GWVHCEY. How to check any provider’s registration in two minutes.