High intensity NDIS support in Western Sydney
If you’ve been told no provider can take on complex care, call us before you give up. Complex needs are part of everyday work for our team, and the same support worker comes every visit.
- Registered NDIS provider (4-GWVHCEY)
- Registration Group 0104 (High Intensity)
- Same support worker every visit
The high intensity supports we provide
Every one of these follows a care plan written with the person and their health team. The plan comes first. We work to it.
Complex bowel care
Following the bowel care plan developed with you and your health practitioner, with privacy and dignity at every step.
Catheter care
Urinary catheter care, following your care plan and your health team’s instructions.
Wound care
Following the wound care plan set by your treating health professionals.
PEG feeding
Feeding through a PEG tube, following your care plan and the instructions of your health team.
Medication management
Medication support as set out in your care plan and prescriptions.
Dementia & behaviour support
Calm, familiar routines with the same worker, and any behaviour support plan in place followed as written.
General information only, not medical advice. Your care plan and your health team always come first.
For people whose care can’t be left to chance
Our founder, Shazia Begum, has worked alongside people living with disability for more than 15 years.
Care from someone who knows you
The same support worker every visit, so the person doing your care already knows your plan, your body and your preferences.
Somebody you can hand over to
Updates as standard, so you can go to work knowing how the day is going.
A straight answer, early
Tell us the supports, suburb and hours. We’ll tell you on the first call whether we can staff it.
For referrers →Four steps. No long forms.
Call or send an enquiry
A 15-minute conversation about the supports needed and the care plan in place.
We listen
The care plan, the routine, what matters most. You explain it once, not to five different people.
We match
A support worker who suits the person and their needs.
Support starts
First visit, on time, with the person we discussed. We check in and adjust as you go.
What the NDIS rules require
Under the NDIS Practice Standards, each participant is involved in developing their high intensity care plan, their health status is reviewed by an appropriately qualified health practitioner with their consent, and workers are trained for that participant’s specific needs. As a registered provider for this group, those standards apply to us.
High intensity support near you
Based in Colebee and working across Sydney, strongest in the North West. If you’re further out, ask anyway. We’ll tell you on the first call whether we can staff it.
Questions about high intensity support
Is Kinship registered for high intensity supports?
Yes. Kinship is a registered NDIS provider (4-GWVHCEY) for Registration Group 0104 (High Intensity), valid October 2025 to October 2028. You can check any provider’s registration on the NDIS Commission’s Provider Register.
Which high intensity supports do you provide?
Complex bowel care, catheter care, wound care, PEG feeding, medication management, and dementia and behaviour support. If you need something not on this list, call us and we’ll tell you plainly whether we can help.
Are high intensity supports affected by the October 2026 budget changes?
The NDIA says high intensity supports are among the supports that won’t be affected by the budget reductions that started on 1 October 2026. Your own plan is the final word, so check it with your support coordinator or the NDIA.
How are workers trained for high intensity care?
The NDIS Practice Standards require workers to be trained for each participant’s specific needs, by an appropriately qualified health practitioner or a person who meets the high intensity skills descriptor for that support.
Do you support people living with dementia?
Yes. Dementia and behaviour support is one of our high intensity supports. A familiar face and a steady routine matter, which is why the same support worker comes every visit.
Can a support coordinator or hospital refer to you?
Yes. Call 0437 733 744 with the supports needed, the suburb and the hours. We’ll tell you on that first call whether we can staff it.
How do I get started?
Call 0437 733 744 or send an enquiry. We’ll have a short conversation about the care plan and what’s needed, then match the right support worker.
Other ways we can help
Daily living & personal care
Personal care, routines, meals and help around the house. Same worker, same time.
Daily living support →Community participation
Outings, classes, sport and groups you choose, with the same worker each time.
Community participation →Support coordination
Help understanding your plan, choosing providers and setting up service agreements.
Support coordination →For coordinators & discharge teams
How we work with support coordinators, plan managers, insurers and hospitals.
For referrers →Enquire about high intensity support
Tell us the supports needed, the suburb and the hours. Someone from our Colebee team will get back to you to talk it through.
Before you give up on finding someone, call us
A short phone call is usually the quickest way to know. Tell us what’s needed and we’ll tell you plainly whether we can help.
Registration 4-GWVHCEY. How to check any provider’s registration in two minutes.