KEY FACTS BOX
| Registration Group | 0104 — High Intensity Daily Personal Activities |
| NDIS Registration ID | 4-GWVHCEY |
| Founder clinical experience | 15+ years including complex care, PEG feeding, medication management |
| Service area | Western Sydney + all Sydney suburbs |
| Phone | 0437 733 744 |
Dina didn’t know there was a difference.
She knew her son Marcus had a PEG tube. She knew he needed someone there every morning. She knew three providers had turned her away without explanation.
What she didn’t know was that most NDIS providers in Western Sydney are not registered to support participants with complex clinical needs. And the ones who turn families away — they don’t usually explain why.
Marcus is 19. He lives in Kellyville. He has a neurodegenerative condition that affects his swallowing, his breathing, and his ability to manage his own medication. He needs a support worker who has been specifically trained and authorised to support high-intensity clinical needs.
That is what Registration Group 0104 means. And not every provider has it.
What High Intensity NDIS Support Actually Covers
The NDIS uses the term “high intensity daily personal activities” to describe support for participants whose needs require a worker with clinical training beyond standard support work.
Under Registration Group 0104, Kinship Uniting Services is registered to deliver:
Complex bowel care — manual evacuation, bowel irrigation, management of stomas
Urinary catheter management — in-dwelling catheters, in-out catheters, suprapubic catheters
Subcutaneous injections — including insulin management for participants who cannot self-administer
Complex wound management — wounds requiring dressing changes and ongoing clinical monitoring
Severe dysphagia management — supporting participants with significant swallowing difficulties
PEG feeding (enteral nutrition) — nasogastric and percutaneous endoscopic gastrostomy tube management
Ventilator management — supporting participants who rely on mechanical ventilation
Tracheostomy care — suctioning, care and monitoring of tracheostomy sites
Day-to-day medication management — where the participant cannot self-administer
These are not tasks a standard support worker can perform without specific clinical training and oversight. They require workers who have been assessed as competent and a provider who is registered to supervise and quality-assure that work.
Who Needs High Intensity NDIS Support?
If your plan includes supports under Registration Group 0104, your support provider must hold that registration. Participants who typically need high intensity support include people with:
Acquired brain injuries with complex physical care needs. Neurodegenerative conditions affecting swallowing or breathing. Spinal cord injuries requiring catheter management. Conditions requiring enteral feeding. Complex wound care that cannot be managed independently. Medication regimes that require trained administration.
Age is not a factor. Marcus is 19. Some participants are in their 50s and 60s. Some are children. What they share is a need for clinical competence — not just a support worker who shows up and means well.
Why Not Every Provider Can Deliver High Intensity Supports
To hold Registration Group 0104, a provider must demonstrate to the NDIS Quality and Safeguards Commission that they have the governance, training frameworks, clinical supervision pathways, and quality assurance systems to safely deliver complex clinical supports.
The Commission audits this.
When a provider doesn’t hold this registration and still delivers high intensity supports, the risk falls on the participant. A PEG tube that isn’t managed correctly can cause aspiration. A catheter that is not handled with clinical precision can cause a urinary tract infection that lands someone in hospital. These are not hypothetical risks.
Kinship Uniting Services holds Registration Group 0104. You can verify this yourself at ndiscommission.gov.au. Search provider name or registration ID: 4-GWVHCEY.
Our founder Shazia Begum has 15 years of clinical experience in disability and aged care — including Level 3+ support needs, PEG feeding, medication management, and dementia care with complex behavioural presentations. That experience is embedded in how we train, supervise, and quality-check our workers.
What Families Often Don’t Know
Most families who contact us about high intensity support have already been through multiple providers who said yes and then either couldn’t start, dropped the participant after a few weeks, or weren’t actually registered for the supports in the participant’s plan.
Three things worth checking before you sign any service agreement:
Is the provider registered under Registration Group 0104? (Check at ndiscommission.gov.au — it takes two minutes.)
Are the workers who will deliver the support specifically trained for the participant’s clinical needs — not just for general support work?
Does the provider have a clinical supervisor or clinical lead who oversees high intensity supports, or is it left to individual workers to manage on their own?
These are reasonable questions. A registered provider should answer them clearly.
Check Your NDIS Plan Tonight
Log into myplace.ndis.gov.au. Go to My Plan. Find Registration Group 0104 in your funded supports.
If it’s there and it’s sitting unspent — or if you’ve had multiple workers who weren’t able to deliver what was in the plan — that’s worth a conversation.
We support participants in Kellyville, Rouse Hill, The Ponds, Stanhope Gardens, Blacktown and across all Western Sydney suburbs.
📞 0437 733 744 | kinshipunitingservices.com
Q&A SECTION
What is high intensity NDIS support?
High intensity NDIS support refers to daily personal activities that require workers with clinical training beyond standard support work. Under Registration Group 0104, this includes complex bowel care, catheter management, PEG feeding, tracheostomy care, ventilator management, subcutaneous injections, wound management and medication administration.
Does my NDIS provider need to be registered for high intensity supports?
Yes. If your plan includes Registration Group 0104 supports, your provider must hold that registration from the NDIS Quality and Safeguards Commission. Providers without this registration are not authorised to deliver these supports. You can check a provider’s registration at ndiscommission.gov.au.
How do I know if my NDIS plan includes high intensity supports?
Log into your myplace portal at myplace.ndis.gov.au. Go to My Plan and look for Registration Group 0104 — High Intensity Daily Personal Activities. If it appears in your funded supports, your provider must hold that registration.
What is NDIS Registration Group 0104?
Registration Group 0104 is the NDIS registration category for High Intensity Daily Personal Activities. Providers registered under this group are authorised to deliver complex clinical supports including PEG feeding, catheter management, complex bowel care, wound management, tracheostomy care and ventilator management.
Is Kinship Uniting Services registered for high intensity NDIS support?
Yes. Kinship Uniting Services holds Registration Group 0104 — High Intensity Daily Personal Activities. Our NDIS Registration ID is 4-GWVHCEY, verifiable at ndiscommission.gov.au. Our founder has 15+ years of clinical experience including complex care and PEG feeding management.
Sources section:
- NDIS Quality and Safeguards Commission — Registration Group 0104: ndiscommission.gov.au
- NDIS — Registration categories and requirements: ndis.gov.au
- myplace participant portal: my.ndis.gov.au