Complaints and feedback
Tell us when something’s wrong. Tell us when something’s right. Both help us do better.
- A complaint doesn’t put your support at risk
- You can bring a family member, friend or advocate
- You can complain anonymously
We want to hear from you
If a worker hasn’t turned up on time, if something about your support doesn’t feel right, or if you’re just not happy — tell us. A complaint doesn’t put your support at risk, and you’re welcome to bring a family member, friend or advocate to help you raise it.
How to make a complaint
However’s easiest for you:
Call us on 0437 733 744 or 0424 756 143
Use the form on our Get Support page
Ask your support coordinator or a family member to raise it on your behalf
You can also make a complaint anonymously if you’d prefer not to give your name.
What happens next
We’ll acknowledge your complaint, look into what happened, and get back to you with what we’re doing about it. If it involves a specific worker or a safety concern, we treat it seriously and act promptly. You won’t face any negative consequences for raising a genuine complaint.
If you’d rather go outside Kinship
You don’t have to raise it with us first. You can go straight to the relevant government body at any time:
Positive feedback matters too
If a worker’s gone above and beyond, let us know that as well. We pass it on, and it genuinely helps us match the right people to the right roles.
Ready to talk?
Call us and we’ll talk it through. If it’s easier, email us or send a message instead.
Or call 0424 756 143. Send a message.